Employee Assistance Program – Human Resources Office (HRO)

Scope of Operations & Capabilities: Demonstrate capability to deliver all required services detailed in Section 5.0 (Requirements) of the PWS, including: Operating and maintaining a 24/7/365 toll-free intake hotline and online support (PWS 5.1.1). Providing timely referral services to qualified local providers within 60 miles of employee duty locations or homes of record throughout the State of Illinois (PWS 5.1.3 & 5.1.4). Providing up to five (5) counseling/coaching sessions per issue per employee, delivered by experienced and licensed counselors, with no extra billing (PWS 5.2.1 & 5.2.2). Timely quarterly usage and tracking reporting delivered to the COR within 30 calendar days of quarter end (PWS 5.3.1).