Platform Automation, Implementation, Sustainment, Operations and Licensing

The Government requires comprehensive services to sustain, operate, and expand its existing, accredited ServiceNow Impact Level 4 (IL4) and Impact Level 5 (IL5) enterprise platform. The required services and supplies are broken into three main efforts:

a. Platform Sustainment and Operations: Provide continuous, uninterrupted O&M and sustainment support for the entire DCMA ServiceNow enterprise footprint. This includes the existing baseline applications—most notably the mission-critical Unmanned Aircraft Systems (UAS) “Blue List”—as well as IT Service Management (ITSM), and Strategic Portfolio Management (SPM). This effort covers platform health monitoring, security patching, version upgrades, and Tier 2/3 technical support.

b. Capability Expansion and Implementation: Provide the specialized implementation and configuration services to design, develop, test, and deploy seventeen (17) new mission and business capabilities natively within the ServiceNow platform. This modernization effort will replace fragmented, manual, and legacy business processes.

c. Software Licensing: Procure the necessary ServiceNow software subscription units (SUs) and licenses required to operate the new modules, acquired via the DoD ESI BPA.